Press Releases

The number of Renaissance Credit mobile bank users increased by 28% in 1H2019


15 August 2019

The number of Renaissance Credit mobile bank users increased by 28% in 1H2019. Most of them are women (55.5%).

Most of the clients are aged below 40 years – their share is 72%. 18% of users are aged 41-50 years. The remaining 10% are clients aged above 50 years. Comment by Alexey Gribkov, Executive Director, Head of Department for Development of Distance Business and Promotion of Banking Products at Renaissance Credit: “In 1H2019 the number of users aged above 50 years increased nearly 1.5 times. Elderly clients are actively mastering gadgets and miscellaneous digital services including the banking applications which make the process of interaction with financial institutions quicker and more comfortable.”

Most of users of the mobile bank are residents of Moscow and Moscow Region. The service is also popular in St Petersburg, Krasnodar Kray, Republic of Tatarstan, Rostov and Sverdlovsk Regions, as well as Stavropol Kray, Republic of Bashkortostan, Samara and Chelyabinsk Regions.

Most often the mobile bank is used for replenishing the account at Renaissance Credit and transfers to other banks using the card number. Most of transactions are still represented by payments for mobile communication, housing and utility services as well as the Internet, television and telephony. Most of transaction are made on Friday. Most popular time for transactions – 7–11 a.m. Moscow time.

At the end of 1H2019 the number of Renaissance Credit mobile bank users exceeded that of the Internet bank threefold.

Comment by Alexey Gribkov: “Mobile bank has become the main service channel for our clients. Now it is gradually becoming one of the main channels for distribution of classic banking products as well. We already originate a material volume of loans via the mobile application and our clients actively use it for opening deposits. Recently we launched the service for distance card issuance. The existing distribution and service technologies ensure access to all operations and allow the client to obtain the complete set of banking services via this channel in any place at any time.”