Press Releases

Mobile bank of Renaissance Credit offers a new customer service channel


Renaissance Credit has launched a new customer service channel – mobile chat within the mobile bank application. Now the customers can obtain a prompt high-quality consultation from bank specialists directly within the mobile bank application. 

The client can type any question regarding the products and services offered by Renaissance Credit in a special dialog box. Bank specialist will join the chat and answer the question.

Comment by Polina Kuzmina, Vice President, Head of Remote Distribution of Banking Products and Client Servicing at Renaissance Credit: “More and more often customers use digital channels for communicating with the bank. Therefore, we decided to expand the number of available communication channels and added a chat option to the mobile bank. This should allow our customers to obtain prompt and comprehensive answers right within the mobile application without the need to switch to other channels. While for the bank itself, the launch of mobile chat represents a new level of customer service.”

The new service will be launched in stages. At the moment the chat is available to 150 thousand users of mobile bank with OS Android. In the nearest future it will also be made available to owners of smartphones with iOS. By the end of the year all customers of Renaissance Credit will get access to the chat service.